SmartPost360 — from spreadsheet to postal receipt, without the manual middle.
An enterprise platform for organisations that dispatch postal shipments in volume. Import the file, reconcile what is physically on the table against what was uploaded, book in bulk through the India Post API, and track every consignment to delivery from one system.
High-volume dispatch operations.
- Banks & NBFCs
- Insurance companies
- E-commerce fulfilment centres
- Government departments
- Bulk mailing vendors
- Logistics service providers
What was uploaded is not always what is on the table.
Bulk dispatch goes wrong in the space between the data file and the physical consignments. A record with no envelope becomes a customer complaint weeks later; an envelope with no record travels unbooked and untraceable. SmartPost360 closes that gap before anything is handed to the post office.
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Scan to verify: Barcode or manual scanning checks each physical item against the imported batch.
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Missing and excess flagged: Both directions of mismatch are surfaced, not just the obvious one.
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Live reconciliation view: The operator sees the batch close in real time instead of counting at the end.
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Nothing books unverified: Booking stays locked until every exception in the batch is resolved.
One batch. Six stages. Every shipment accounted for at each one.
A dispatch run moves through the same controlled sequence every time, and the batch cannot advance while exceptions are open. That is what makes 30,000 shipments a month repeatable rather than heroic.
Excel upload
Template validated, data cleansed, duplicates caught, previewed before commit.
Serviceability
Pincode and service type verified against the client's contract and tariff.
Physical in-scan
Every consignment scanned against the batch; missing and excess resolved.
Bulk API booking
Batched calls to India Post with retry handling and full response logging.
Tracking assigned
Returned tracking numbers written back to every record and the source file.
Through to delivery
Scheduled status sync, delivery confirmation, and exception handling for the rest.
Eleven modules, one platform, no side systems.
Client configuration, operations, integration and reporting all sit in the same application, so a shipment never has to be re-keyed to move between them.
Client master
Onboarding and profiles, per-client API configuration, tariff mapping, service types, pincode serviceability and contract terms.
Users and access
Role-based control for admin, supervisor, operator and client users, with multi-client access rules, password policy and a full activity log.
Excel import engine
Excel and CSV ingestion with template validation, data cleansing, duplicate detection, error highlighting and a pre-import preview.
In-scan reconciliation
Barcode or manual scanning with missing and excess detection, batch verification and a live reconciliation dashboard.
Bulk API booking
Automated bulk booking through India Post with request batching, retry on failure, contract-based routing and complete response logging.
Tracking number mapping
Tracking numbers returned by the API are written back automatically at batch level, synchronised to the source data and available for download.
Single booking and labels
Real-time booking for one-off consignments, with barcode and AWB label generation, thermal printer support and manual correction.
Tracking and status engine
Scheduled synchronisation pulls status from India Post, maintains a full history timeline per consignment and handles exceptions.
Client Web API
GET and POST endpoints for booking and tracking, secured by API key or token, with webhook callbacks and usage logs.
Reports and MIS
Daily and monthly reporting, client-wise analytics, cost and revenue analysis, delivery performance metrics, exportable to Excel or PDF.
Undelivered and exceptions
Reason-coded undelivered tracking, re-attempt management, return-to-origin visibility, client notifications and exception reporting.
Billing and invoicing
Automatic billing from India Post charges with configurable margin and service charge, GST handling and client-wise invoice generation.
Deep India Post API integration.
Booking thousands of consignments through a portal by hand is where dispatch operations lose their evenings. SmartPost360 talks to India Post directly, in batches, and treats a failed call as something the system resolves rather than something an operator discovers.
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Request batching: Thousands of shipments booked in a single controlled run instead of one screen at a time.
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Retry and error handling: Failed calls are queued, retried and reported, so a partial batch never goes unnoticed.
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Every response logged: The raw API response is retained against the shipment for dispute resolution and audit.
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Contract-based routing: Bookings are placed against the correct client contract and service type automatically.
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Multi-vendor ready: The same architecture extends to other providers as your carrier mix grows.
Your clients book without logging in.
For a bulk mailing vendor, the most valuable integration is not the one with the carrier — it is the one with your customer. SmartPost360 exposes booking and tracking as endpoints, so a client's own order system can create shipments directly and receive status back.
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Booking and tracking endpoints: Real-time GET and POST access for shipment creation and status enquiry.
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Secured per client: API keys and tokens issued and revoked per client, with full usage logging.
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Webhook callbacks: Status changes are pushed to the client system rather than polled for.
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Fewer support calls: Clients answer their own tracking questions inside their own application.
Know your margin and your misses on the same screen.
Volume is only half the picture. SmartPost360 reports on what each client costs you, what each client earns you, whether delivery commitments were met, and precisely which consignments did not arrive.
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Cost and revenue by client: India Post charges, your margin and service charge, and GST, resolved per shipment and rolled up per invoice.
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SLA compliance: Delivery against 24 and 48-hour commitments, with breach alerts rather than month-end surprises.
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Reason-coded exceptions: Address issues, refusals and re-attempts tracked through to return-to-origin.
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Notifications that close loops: SMS and email triggers keep clients and recipients informed without operator effort.
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Export ready: Every report downloads to Excel or PDF for client reviews and audits.
What changes after go-live.
Dispatch runs finish on time
Batched API booking replaces hours of screen-by-screen entry, so a 5,000-piece run closes the same day it arrives.
Nothing travels unbooked
Physical reconciliation catches missing and excess pieces before handover, not weeks later on a client complaint.
Clients stop calling
API access and automatic notifications let customers answer their own tracking questions.
Billing matches reality
Invoices are built from actual booked charges with margin, service charge and GST applied consistently.
SmartPost360 is built by MRK Infotech for organisations where postal dispatch is a daily production process rather than an occasional task. See it running against a sample batch of your own data, with your service types, tariffs and client structure configured.
(044) 4356 6359 · +91 94443 81855 · support@mrkinfotech.com
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